Refund and Cancellation Policy
This policy applies to purchases of PDD Beta from Pet Diet Designer, Inc.
Please review before purchasing
PDD Beta is downloadable Windows desktop software. Before purchasing, please review its features, system requirements, tutorials, and subscription terms.
If you are unsure whether the software meets your needs, please get in touch with us before purchasing. We are happy to answer your questions.
Refunds and license keys
We issue PDD Beta license keys individually. Once issued, we cannot remotely deactivate a key or reliably recall it.
For this reason, we do not offer change-of-mind refunds after we issue a license key, except where applicable law requires otherwise. This includes deciding that you no longer need the software or finding that it requires more learning than expected.
If you want to cancel your purchase before we issue your license key, contact us promptly. We will review your request based on your order status and any applicable cancellation rights. Submitting a request does not guarantee a refund or automatically stop fulfillment.
Technical problems or software that is not as described
If the software does not work as described, please submit a support ticket with your order details and a description of the problem.
We may request information reasonably needed to investigate, such as your Windows version, an error message, or a screenshot. We will assess the issue and provide an appropriate resolution under the applicable purchase terms and consumer law.
Issuing a license key does not prevent a refund or another remedy where you are legally entitled to one.
Subscription cancellation and renewals
PDD Beta subscriptions renew annually unless canceled.
You can manage your subscription through your customer account. Canceling stops future renewals; it does not automatically refund a payment already made.
If you believe a renewal charge was incorrect, or occurred after you successfully canceled, contact us promptly so we can investigate.
How to request a refund
Please get in touch with us about your purchase and include:
Your order number.
The name and email address used for the purchase.
The reason for your request.
For technical problems, please use our private support ticket system. Do not send passwords or complete payment card details.
If a refund is approved, we will confirm the amount and arrange repayment through the original payment method where possible. The time taken for the credit to appear depends on the payment provider and your financial institution.
Software use following a refund
If a purchase is fully refunded and the associated license ends, you must stop using the software under that license. You must not retain, share, or reuse the license key, except to the extent applicable law provides otherwise.
A key remaining technically functional does not, by itself, provide permission to continue using a refunded license.
Your consumer rights
Nothing in this policy excludes or limits any cancellation, withdrawal, refund, or other consumer right that cannot lawfully be excluded or limited.
Where mandatory consumer law conflicts with this policy, that law takes priority.