At Pet Diet Designer, we strive to make our customers satisfied with the product they’ve purchased from us. If you’re having trouble with a Pet Diet Designer product or believe it is defective, and/or you’re feeling frustrated, then please submit a support ticket to report your issue and our team will assist you as soon as possible. We may request a screenshot of the issue from you to be sent to our support team.

No returns/refunds will be offered for digital products except if the product you’ve purchased is:

  • Completely non-functional.
  • And you’ve opened a support ticket/request on our Forums but you didn’t get any response in 48h (business days only).
  • And/or product main description was fully misleading.

Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

We also reserve the right to refuse a refund in following situations:

  • You have changed your mind about an item/subscription.
  • Under no circumstances will Pet Diet Designer provide refunds on “your software is not what I need” or “your software is too difficult to use” basis.
  • Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them in our forums so that we can fix them.
  • You bought an item by mistake and the product(s) was sent/already downloaded by you.
  • The product(s) was bought by your employee or other member of household, using your payment method which he/she had legal access to.
  • We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
  • No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
  • Renewals or upgrades will not be eligible for refund.
Please also note that:
  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you get a refund you cannot use the downloaded premium products any more.
  • Refunds can take up to 14 days to reflect in your account.
Please contact us if you need further information.

Pet Diet Designer does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses can be easily duplicated.

Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

Under no circumstances will Pet Diet Designer provide refunds on “your software is not what I need” or “your software is too difficult to use” basis.

Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them via our private support ticket system so that we can fix them.