At Pet Diet Designer, we strive to make our customers satisfied with the product they’ve purchased from us. If you’re having trouble with a Pet Diet Designer product or believe it is defective, and/or you’re feeling frustrated, then please submit a support ticket to report your issue and our team will assist you as soon as possible. We may request a screenshot of the issue from you to be sent to our support team.

No returns/refunds will be offered for digital products except if the product you’ve purchased is:

• Completely non-functional.
• And you’ve opened a support ticket/request on our Forums but you didn’t get any response in 48h (business days only).
• And/or product main description was fully misleading.

Once we have distributed a release version to the customer, the sale is final, and you may not return the software for a refund or credit. Please be cautious and make sure you know what you are purchasing.

We also reserve the right to refuse a refund in following situations:

• You have changed your mind about an item/subscription.
• Under no circumstances will Pet Diet Designer provide refunds on “your software is not what I need” or “your software is too difficult to use” basis.
• Finding a bug in our products is not a reason for a refund. If you do find bugs, please report them in our forums so that we can fix them.
• You bought an item by mistake and the product(s) was sent/already downloaded by you.
• The product(s) was bought by your employee or other member of household, using your payment method which he/she had legal access to.
• We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
• No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
• Renewals or upgrades will not be eligible for refund.

• You may cancel your account at any time, however, there are no refunds for cancellation.
• If you get a refund you cannot use the downloaded premium products any more.
• Refunds can take up to 14 days to reflect in your account.