Effective Date: September 23, 2026
Last Updated: September 23, 2026
Pet Diet Designer, Inc. (“Pet Diet Designer,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Pet Diet Designer, Inc. collects, uses, discloses, stores, and protects personal information when you visit petdietdesigner.com (the “Website”), purchase or use our products or services, create or maintain an account, use Pet Diet Designer software or associated online services, communicate with us, or otherwise interact with us.
This Privacy Policy also explains the choices and rights that may be available to you regarding your personal information.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through or in connection with:
petdietdesigner.com;
our online store;
purchases made through our Website;
customer and user accounts;
Pet Diet Designer software;
software registration, activation, authentication, and licensing;
software updates and related online services;
customer and technical support;
email and other communications;
newsletters and marketing communications;
recipe-sharing, synchronization, collaboration, or other online services we may offer;
surveys, feedback, promotions, or similar interactions; and
other websites or online services operated by Pet Diet Designer, Inc. that link to this Privacy Policy.
This Privacy Policy does not govern independent third-party websites, applications, products, or services that maintain their own privacy policies.
2. What Is Personal Information?
For purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual or information that can reasonably be associated with an identifiable individual.
Information that has been aggregated or anonymized so that it can no longer reasonably identify an individual may not constitute personal information under applicable law.
3. Personal Information We Collect
The information we collect depends upon how you interact with us and which products, services, and Website features you use.
A. Contact and Account Information
We may collect:
your first and last name;
email address;
username;
account identifier;
telephone number, if provided;
billing information;
country or region;
organization or business name;
profession or occupation, if voluntarily provided;
account preferences; and
other information you choose to provide.
B. Authentication and Account Security Information
If you create an account, we may collect or process information necessary to authenticate and secure that account.
This may include:
username;
email address;
account identifier;
authentication information;
password-reset information;
account-verification status;
authentication attempts;
security events; and
related account-security information.
Passwords should be protected using appropriate cryptographic password-hashing techniques rather than stored in readable form.
C. Purchase and Transaction Information
When you purchase a product or service, we may collect information such as:
products or services purchased;
order number;
purchase date;
purchase price;
applicable taxes;
billing details;
payment status;
refund information;
license or subscription information;
transaction identifiers; and
information necessary for accounting, taxation, fraud prevention, and customer support.
D. Payment Information
Payments may be processed through third-party payment processors such as Stripe and PayPal.
When payment information is entered directly into a payment processor’s systems, Pet Diet Designer, Inc. generally does not receive or store your complete credit-card or other payment-account credentials.
We may receive information from payment processors confirming the transaction, such as:
transaction identifier;
payment status;
payment method type;
amount paid;
date of payment;
billing information; and
information relating to refunds or disputes.
Payment processors handle information according to their own privacy policies and terms.
4. WooCommerce and Our Online Store
Our Website uses WooCommerce to provide e-commerce functionality.
When you purchase products or services through our Website, information required to complete and administer your transaction may be processed through our Website and WooCommerce functionality.
This information may include:
name;
email address;
billing information;
products purchased;
order history;
transaction information;
IP address; and
other information required to process, administer, secure, or support your order.
Information may be shared with payment processors and other service providers where reasonably necessary to complete the transaction and operate our online store.
5. Software Licensing, Registration, and Activation
Pet Diet Designer software may communicate with our servers or online services for purposes such as:
account authentication;
software registration;
license activation;
license validation;
subscription or entitlement management;
determining authorized product features;
software updates;
security;
preventing unauthorized use or license abuse; and
customer support.
Information processed for these purposes may include:
account identifier;
license identifier;
product edition or feature level;
software version;
installation identifier;
device or computer information;
operating-system information;
activation and validation dates;
IP address;
authentication information; and
technical information reasonably necessary to provide and protect the service.
We seek to limit this collection to information reasonably necessary to administer and protect our software and services.
6. Pet, Recipe, and Nutritional Information
Pet Diet Designer software is intended to help users create, analyze, manage, and share pet-food recipes and related nutritional information.
Information entered into the software may include:
pet name or identifier;
species;
breed;
age;
sex;
body weight;
activity level;
life stage;
feeding information;
recipe ingredients;
ingredient quantities;
nutrient calculations;
feeding recommendations;
recipe notes; and
other pet or recipe information entered by the user.
Information about an animal generally does not identify a person on its own. However, pet or recipe information may become associated with an identifiable individual, including a pet owner, veterinarian, veterinary professional, or other user.
Where recipe information is stored only locally on your computer, Pet Diet Designer, Inc. does not receive that information merely because you use the desktop software.
If you choose to use an online feature that transmits, synchronizes, backs up, publishes, or shares recipes or related information, the information you submit may be transmitted to and stored by Pet Diet Designer, Inc. or service providers acting on our behalf.
You are responsible for ensuring that you have appropriate authority or consent before entering or sharing personal information relating to another person.
7. Technical and Usage Information
When you visit our Website or use online services, certain technical information may be collected automatically.
This may include:
IP address;
browser type and version;
operating system;
device type;
referring Website or URL;
pages viewed;
date and time of access;
approximate geographic region derived from an IP address;
Website interactions;
cookie identifiers;
diagnostic information;
error information; and
other technical information associated with Website use.
We may use this information to operate, secure, troubleshoot, analyze, and improve our Website and services.
8. Google Analytics
We use Google Analytics to help us understand how visitors use our Website.
Depending upon our configuration and your consent choices, Google Analytics may collect information such as:
Website pages visited;
session information;
approximate geographic location;
browser and device information;
Website interactions;
referral information; and
identifiers used to distinguish users or sessions.
We use analytics information to understand Website traffic and usage patterns, identify technical issues, evaluate Website performance, and improve our Website, products, and services.
Where required by applicable law, Google Analytics will be activated only after appropriate consent has been provided through our cookie-consent mechanism.
You may be able to withdraw or modify your consent through the cookie settings available on our Website.
9. Google reCAPTCHA
We may use Google reCAPTCHA to help protect Website forms, account functions, checkout processes, and other Website features from spam, bots, fraud, and automated abuse.
reCAPTCHA may process technical information concerning your browser, device, IP address, and interactions with our Website to determine whether an interaction appears to originate from a person or an automated system.
Google’s processing of information through reCAPTCHA is subject to Google’s applicable privacy policy and terms.
10. Cloudflare
We use Cloudflare to assist with Website security, performance, content delivery, network management, and protection against malicious traffic and cyberattacks.
In providing these services, Cloudflare may process information such as:
IP addresses;
network and connection information;
request information;
browser information;
security-related information;
Website traffic information; and
information required to detect and mitigate malicious activity.
Cloudflare may also use cookies or similar technologies necessary to provide security and network functionality.
11. Embedded YouTube Content
Our Website may contain videos embedded from YouTube, a service provided by Google.
When you view or interact with an embedded YouTube video, YouTube or Google may receive information about your device, browser, IP address, Website visit, and interaction with the video.
Depending upon your browser, Google account status, cookie preferences, our implementation, and applicable law, YouTube may use cookies or similar technologies.
Where required, we may prevent non-essential YouTube functionality from loading until you provide the appropriate consent.
Your interaction with YouTube is also subject to Google’s applicable privacy policies and terms.
12. Social-Media Pixels and Advertising Technologies
We may use pixels, tags, conversion technologies, or similar tools supplied by social-media or advertising platforms.
These technologies may help us:
measure the effectiveness of advertising;
determine whether Website visitors completed particular actions;
understand how users arrive at or interact with our Website;
measure marketing campaigns; and
provide or measure advertising, where permitted.
Depending upon the technology used, information processed may include:
IP address;
device information;
browser information;
cookie or advertising identifiers;
pages visited;
referring information;
interactions with our Website; and
information about purchases or other conversion events.
We will identify material advertising and tracking technologies through our cookie-consent interface or Cookie Policy as appropriate.
Where consent is required by applicable law, advertising and social-media tracking technologies will not be activated until appropriate consent has been obtained.
13. Email and Marketing Communications
We may use a third-party email service provider to deliver:
account communications;
order information;
product announcements;
software information;
customer-support communications;
newsletters; and
marketing communications.
Our email provider may process information such as your name, email address, subscription preferences, and information concerning the delivery or interaction with emails, where permitted.
When we select or change our email-marketing provider, that provider may process information on our behalf in accordance with applicable contractual and privacy requirements.
Where required by law, we will obtain appropriate consent before sending commercial electronic messages.
You may unsubscribe from promotional emails using the unsubscribe mechanism included in those communications.
Unsubscribing from marketing does not prevent us from sending transactional or service communications necessary for your purchases, account, software license, security, or support requests.
14. Cookies and Similar Technologies
Our Website uses cookies and similar technologies.
Cookies are small files or pieces of information placed on or associated with your device.
We may use the following categories of cookies and technologies:
Strictly Necessary Cookies
These technologies are necessary for functions such as:
Website operation;
shopping-cart functionality;
checkout;
account login;
security;
fraud prevention;
network management; and
remembering privacy or cookie choices.
Because these technologies are necessary to provide requested Website functionality, they may not always be subject to optional consent.
Functional Cookies
These technologies enable enhanced functionality or remember user preferences.
Analytics Cookies
These technologies help us understand Website traffic, performance, and usage.
Google Analytics may fall within this category.
Advertising and Social-Media Cookies
These technologies may be used to measure advertising campaigns, track conversions, or support advertising and social-media functionality.
Where required by applicable law, optional analytics, advertising, and social-media technologies will be activated only after you provide the appropriate consent.
15. Cookie Consent and Your Choices
We use or intend to use a cookie-consent management tool that allows Website visitors to make choices concerning non-essential cookies and similar technologies.
Depending upon the options available, you may be able to:
accept cookies;
reject non-essential cookies;
select particular cookie categories;
review information about cookies; and
change or withdraw previously provided consent.
You may also control cookies through your browser settings.
Blocking certain cookies may affect Website functionality.
16. How We Use Personal Information
We may use personal information to:
operate our Website;
provide our software, products, and services;
create and administer accounts;
authenticate users;
process purchases and payments;
manage orders and refunds;
register, activate, validate, and administer software licenses;
provide licensed product features;
operate recipe-sharing or collaboration services;
provide software updates;
provide customer and technical support;
respond to inquiries;
communicate about accounts, purchases, licenses, services, and security;
send marketing communications where permitted;
maintain and improve Website performance;
understand how our Website and services are used;
protect our Website, software, systems, and customers;
detect and prevent fraud, abuse, unauthorized access, and license misuse;
troubleshoot technical problems;
maintain business, accounting, and tax records;
comply with legal and regulatory obligations;
establish, exercise, or defend legal rights; and
fulfill other purposes disclosed when information is collected.
We seek to collect and use only information reasonably necessary for legitimate purposes.
17. Consent
Where required by applicable law, we obtain meaningful consent for the collection, use, or disclosure of personal information.
The appropriate form of consent depends upon factors such as the sensitivity of the information, the purpose for which it is collected, and reasonable user expectations.
Certain processing is necessary to provide products or services you request. For example, we cannot process an online purchase without processing information necessary to complete that transaction.
Other activities, such as certain analytics, advertising, marketing, or social-media tracking, may be optional and subject to additional consent requirements.
Where permitted, you may withdraw consent by changing your cookie preferences, unsubscribing from marketing communications, adjusting available account preferences, or contacting us.
Withdrawal of consent may affect our ability to provide a feature or service where the information is necessary to provide that feature or service.
18. When We Share Personal Information
We do not sell personal information in the ordinary sense of exchanging personal information for money.
We may disclose or make personal information available to service providers where reasonably necessary to operate our business and provide our products and services.
These may include providers of:
Website and cloud hosting;
e-commerce services;
payment processing;
security and content-delivery services;
analytics;
account authentication;
database and infrastructure services;
software distribution;
email delivery and marketing;
customer support;
backup and storage;
fraud prevention;
accounting and professional services; and
other technical or business services.
Depending upon the services you use and your consent choices, these providers may include WooCommerce-related services, Stripe, PayPal, Google, Cloudflare, YouTube, social-media platforms, and other providers disclosed through our Website or cookie-consent system.
We seek to provide service providers only with information reasonably necessary for their functions and expect service providers handling information on our behalf to provide appropriate safeguards.
19. Legal Disclosures
We may disclose personal information where reasonably necessary or permitted to:
comply with applicable laws or regulations;
comply with a subpoena, warrant, court order, or other lawful process;
respond to lawful requests from regulatory, governmental, or law-enforcement authorities;
investigate suspected fraud or unlawful activity;
protect our legal rights or property;
enforce our agreements;
protect the safety or security of users, our systems, or others; or
establish, exercise, or defend legal claims.
20. Business Transactions
Personal information may be disclosed or transferred as permitted by applicable law in connection with a proposed or completed:
merger;
acquisition;
financing;
corporate restructuring;
sale of shares;
sale of assets;
sale of all or part of our business; or
similar corporate transaction.
Any successor organization receiving personal information would be expected to handle it in accordance with applicable privacy law and applicable privacy commitments.
21. International Processing and Data Transfers
Pet Diet Designer, Inc. is a Canadian company, but some of our service providers may operate or maintain systems in the United States or other countries.
Consequently, personal information may be transferred to, processed in, or stored outside Canada.
Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, governmental authorities, or national-security authorities in accordance with applicable law.
Where appropriate and required, we use contractual, organizational, or technical measures designed to protect personal information handled by service providers.
22. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, contractual, security, accounting, tax, dispute-resolution, and legal requirements.
Retention periods may vary depending upon the nature of the information.
For example, transaction and accounting records may need to be retained for legally required periods, while other information may be deleted or anonymized when it is no longer reasonably required.
When personal information is no longer required, we take reasonable measures to delete, destroy, or anonymize it, subject to applicable legal requirements and technical limitations.
23. Security Safeguards
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of personal information under our control.
Depending upon the circumstances, safeguards may include:
encryption;
secure communications;
appropriate password protection;
cryptographic password hashing;
authentication controls;
access controls;
firewalls and network protections;
security monitoring;
security updates and patches;
database protections;
backups;
restricted administrative access; and
procedures designed to protect against unauthorized access, use, disclosure, alteration, loss, or destruction.
No method of Internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their credentials and reasonable security over devices on which Pet Diet Designer software or account information is stored.
24. Privacy and Security Breaches
If we become aware of a breach involving personal information under our control, we will investigate and respond in accordance with applicable privacy law.
Where required by law, we will notify affected individuals and applicable privacy or regulatory authorities.
We will maintain records of privacy breaches where required by applicable law.
25. Accuracy
We take reasonable steps to maintain personal information that is accurate, complete, and current to the extent necessary for the purposes for which it is used.
You are responsible for providing accurate information and updating account or contact information when it changes.
If you believe information we maintain about you is inaccurate or incomplete, you may contact us at privacy@petdietdesigner.com.
26. Access and Correction
Subject to applicable law and certain exceptions, you may request:
confirmation of whether we hold personal information about you;
access to personal information we hold about you;
information concerning how your personal information has been used or disclosed; and
correction of inaccurate or incomplete information.
Requests may be sent to privacy@petdietdesigner.com.
We may need to verify your identity before responding.
Certain information may be withheld where permitted or required by law, including information relating to another person or information subject to legal privilege.
27. Account Closure and Deletion Requests
You may request closure of your account or deletion of certain personal information by contacting:
We may retain information after an account is closed where reasonably necessary or required to:
comply with legal, tax, or regulatory obligations;
maintain financial and transaction records;
prevent fraud or abuse;
maintain appropriate software-licensing records;
resolve disputes;
enforce agreements; or
establish, exercise, or defend legal rights.
Information may also remain temporarily in secure backups until those backups are deleted or overwritten through normal backup procedures.
28. Marketing Communications
Where permitted by applicable law, we may send communications concerning:
Pet Diet Designer products;
software updates;
new features;
promotions;
educational information; and
other products or services that may be of interest.
You may unsubscribe from promotional communications using the unsubscribe mechanism provided in the message.
We may continue sending necessary non-promotional communications relating to purchases, accounts, licenses, security, support, or other transactions even after you unsubscribe from marketing.
29. Children’s Privacy
Our Website, software, and services are intended for adults and are not directed to children.
We do not knowingly seek to collect personal information from children without appropriate authorization where required by applicable law.
If we learn that personal information from a child has been collected in circumstances requiring parental or guardian consent and appropriate consent was not obtained, we will take reasonable steps to address or delete that information.
A parent or guardian who believes a child has provided personal information to us may contact privacy@petdietdesigner.com.
30. Third-Party Websites and Services
Our Website or software may contain links to or integrations with websites and services operated by third parties.
Third parties maintain their own privacy practices, policies, and terms.
Pet Diet Designer, Inc. is not responsible for the privacy practices, security, or content of independent third-party websites and services.
We encourage you to review applicable third-party privacy policies before providing personal information to those services.
31. Canadian Privacy Rights
Pet Diet Designer, Inc. seeks to handle personal information in accordance with applicable Canadian privacy laws.
Where the Personal Information Protection and Electronic Documents Act (PIPEDA) applies, our privacy practices are intended to reflect its fair information principles, including:
accountability;
identifying purposes;
consent;
limiting collection;
limiting use, disclosure, and retention;
accuracy;
safeguards;
openness;
individual access; and
challenging compliance.
Applicable provincial privacy legislation may apply instead of or in addition to PIPEDA in certain circumstances.
32. Users Outside Canada
Our Website, software, and services may be available to users outside Canada.
Privacy and data-protection rights vary by jurisdiction.
Where applicable privacy law provides additional rights, we will seek to respect those rights to the extent required by law.
Depending upon your jurisdiction, rights may include:
access;
correction;
deletion;
restriction of processing;
objection to processing;
withdrawal of consent;
data portability; and
the right to complain to an applicable privacy or data-protection authority.
The existence and scope of these rights depend upon applicable law and the circumstances.
33. European Economic Area and United Kingdom
Where applicable law requires us to identify a lawful basis for processing personal information, our basis may include:
performance of a contract with you;
taking steps at your request before entering into a contract;
compliance with a legal obligation;
our legitimate interests, where permitted and not overridden by applicable privacy rights; and
consent, where consent is required.
Where applicable, individuals may also have the right to lodge a complaint with the data-protection authority responsible for their jurisdiction.
34. Privacy Choices and Browser Signals
Browsers, devices, and privacy technologies may provide mechanisms for expressing privacy preferences.
Our response to these mechanisms depends upon the technologies involved and applicable legal requirements.
Where applicable law requires us to recognize a particular legally valid privacy preference signal, we will seek to comply with that requirement.
Our cookie-consent interface provides the primary mechanism for managing Website cookie and tracking preferences where available.
35. Automated Decision-Making
We do not intend to use personal information to make solely automated decisions about individuals that produce legal or similarly significant effects unless such processing is disclosed and permitted by applicable law.
Calculations performed by Pet Diet Designer software concerning recipes, ingredients, nutrients, feeding amounts, or pet nutrition are part of the product’s functionality. They are not intended to constitute automated decisions concerning an individual’s legal rights.
36. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to:
our Website;
software;
products or services;
technologies;
service providers;
privacy practices; or
legal requirements.
When this Privacy Policy is updated, we will revise the Last Updated date shown at the top.
Where changes materially affect how personal information is collected, used, or disclosed, we may provide additional notice or seek additional consent where required by law.
We encourage you to review this Privacy Policy periodically.
37. Privacy Officer
Pet Diet Designer, Inc. is responsible for personal information under its control and has designated responsibility for overseeing its privacy practices.
Questions, concerns, complaints, access requests, correction requests, deletion requests, or other privacy inquiries may be directed to:
Privacy Officer
Pet Diet Designer, Inc.
Email: privacy@petdietdesigner.com
Website: petdietdesigner.com
We may request information necessary to verify your identity before responding to a request involving personal information.
38. Privacy Complaints
If you have a concern or complaint regarding our handling of personal information, please get in touch with our Privacy Officer at:
We will review privacy complaints and seek to address legitimate concerns.
Individuals may also have the right to contact the privacy or data-protection regulator responsible for their jurisdiction.
In Canada, matters governed by PIPEDA may be brought to the Office of the Privacy Commissioner of Canada.
39. Contact Us
For questions regarding this Privacy Policy or the privacy practices of Pet Diet Designer, Inc., please contact:
Pet Diet Designer, Inc.
Privacy Officer
Email: privacy@petdietdesigner.com
Website: petdietdesigner.com
© 2026 Pet Diet Designer, Inc. All rights reserved.